Programs
The A-D Bikes Sustainability Program allows you to turn your old A-D and any other cycling old gear into cash that you can use to buy a new A-D or buy something else. Please see this video to understand how it works. Please call Fred Thomas on 207 415 3746 to get the process started. Here is a video of Fred monologuing about the program!
A-D Bikes FedEx Inbound Shipping Portal
The A-D Bikes FedEx Inbound Shipping Portal shortens and simplifies the process of shipping your old A-D or your old cycling gear back to us and saves you money and time. No upfront cash expenses or waiting around at FedEx Office. The portal is operated by Frame and Wheel which is the deproduction division of the company. Please call Fred Thomas on 207 415 3746 with any questions or be old fashioned and see this page for important information about the process. You can also watch me monologue about the portal in this video.
A-D Bikes Buyback Program
The A-D Bikes Buyback Program allows the owner of a new, used or damaged A-D frame set to send it back for a fair market value cash payment. This is program is available to all owners of an A-D frameset. Please see this blog post for more information on how the program works. Please see this video of Fred monologuing about the service
A-D Bikes Crash Replacement Program
The A-D Bikes Crash Replacement Program allows the original owner of an A-D that has been damaged as a result of a crash to return it in exchange for a discount toward a new frame set. This is a lifetime program.
A-D Bikes Choice Program
The A-D Bikes Choice Program provides prospective buyers with sizing, component group and wheel set recommendations and a cost estimate for a fully built A-D. We can source parts and build it for you if you would like, but it is better for you to Build Your Own Damn Bike.
A-D Bikes warranty
Frames, forks and seat posts carry a two-year warranty to the original owner against manufacturer defects. Hangers are not included.
Warranty process
Please contact A-D Bikes via email or telephone to obtain a Return Authorization number. The item will be inspected and if it is found to be eligible for a warranty, A-D Bikes will replace the item and return it to you postage paid. The owner is responsible for the cost of shipping the item to A-D Bikes and is required to use a trackable shipping service (FedEx, UPS or USPS Priority Mail). If A-D Bikes is unable to replace the item to the exact specification, the warranty will nevertheless be honored with an equivalent or better item.